At LabubuMX.store, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a transparent refund and return policy to ensure a hassle-free experience.

Returns

Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within 14 days of receiving the item.

  • The item must be unused, in its original packaging, and in resalable condition.

  • You must provide a proof of purchase (order number or receipt).

Non-Returnable Items

The following items cannot be returned:

  • Items on sale or marked as “final sale”

  • Gift cards

  • Damaged items caused by misuse or mishandling

  • Custom or personalized items

How to Request a Return

  1. Email us at sales@labubumx.store with your order number and the reason for return.

  2. Wait for approval and return instructions from our support team.

  3. Ship the item back using a trackable shipping method.

  4. Once received and inspected, we will notify you of the refund status.

Please note: Customers are responsible for the return shipping cost unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will process your refund within 3–5 business days.

  • Refunds will be issued to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If your refund is delayed or missing, please:

  • Check your bank account again.

  • Contact your credit card company or bank.

  • If you’ve done all of this and still have not received your refund, contact us at sales@labubumx.store.

Exchanges

We only replace items if they are defective, damaged, or you received the wrong item.
To request an exchange, contact us at sales@labubumx.store.

Contact Us

If you have any questions about returns or refunds, feel free to contact our support team:
Email: sales@labubumx.store